Training:OptiTex Online And Support Services
Contents |
Different Methods For Receiving Support
By Email
You can receive support by emailing your local OptiTex office or local distributor.
- International support.optitex.com
- USA support.usa.optitex.com
- Find your distributor here
By Phone
You can call one of the OptiTex offices directly for support. Please remember you may be asked for the OptiTex key number and company you are calling from to varify your support contract is current.
- International +972 (3) 904-9979
- USA (212) 629-9053 Toll free (US & Canada): (877) RING-OPTI (877-7464-6784)
- Europe+32 (484) 110088
- India+91 (120) 421-5601
Self Support Portal
With our Self Support Portal a user can login and submit a case from anywhere in the world. The user can then track the case and will be notified when the issue has been addressed.
What To Expect From The Application Specialist?
OptiTex has some of the fastest response times in the business. The tech team will be able to assist you immediately or will get back to you shortly with the correct solution for the issue you are having. From time to time the team may want to remotely connect to the computer station with the problem. This service has been built into the release of OptiTex 10.4 and higher. If you wish to see how this works please see the movie below.
